Mash Support

Mash signs you in with your Google or Microsoft account, so there is no Mash password to reset. If sign-in fails, check that you are using the account you joined with, then try again. If it still fails, email us from that address.

Only what a feature needs. Contacts and calendar are the baseline: they are how Mash knows who you know and who you are about to see. Anything else, such as the microphone for a voice note, is asked for the first time you use that feature, and you can change any answer later in Settings on your iPhone. What Mash can connect to is on the Integrations page.

Make sure the app is up to date and you are online, then sign out and back in. If it still fails, email us with what you were doing, what you saw, and your iPhone model and iOS version. A screenshot helps. Bugs and feature requests go to the same address: early access is there so you can shape the product.

Email support@mash.com from the address on your account with the subject “Delete my account”. We confirm it is you, then delete your account and everything Mash holds for you, and reply when it is done. If you want a copy of your data first, say so in the same email. Deletion is permanent: the notes, history and connections Mash built for you cannot be recovered. Your phone’s own contacts and calendar are not touched. Anything we must keep for legal or security reasons is set out in the Privacy Policy.