Automate answering internal & customer questions, getting contextually relevant documents & videos, client deep-dives, and meeting prep. Leveraging all your existing product, technical, client and tribal knowledge.
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We've raised >$7M USD from top investors & angels including Amjad (Replit), Balaji Srinivasan, and Austin Hill (Blockstream).
Historically, your knowledge was stale, missing and siloed. Mash proactively brings your data together with built-in data privacy & segregation. Unleashing product, technical and client intelligence – to the right people, at the right time.
Stop wasting time on low-value activities – from repeated questions, to searching for details across your stack. Instead, unlock the ability to scale tier-one service and up-level your revenue team.
Automatic answers as questions are asked – with related links to learn more and share.
Crowdsourced verification improvement e.g., adding sources, thumbs up/down and more.
Slack, Teams, and email.
Draft answers and/or responses to help the team respond to prospects & customers.
Client/partner specific context available to go deep on a specific issue – and provide tier-one-service at-scale.
Triage view to see where technical staff need to engage most.
Tuneable to be an automated bot to partners, draft responses for you to send after review.
Customer details, pain points, deal context summaries.
Links to all key documents, collateral, and pain points – and external sources like LinkedIn and your CRM.
Summarized key points from past calls, notes, email, etc.
Personal details about participants
Single pane view of prospects & customers – customizable based on internal templates.
Updates about a customer when you need it, automatically – and available on demand.
Privacy segregated based on user roles.
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Other products are centralized, stale and don't know tribal information. And they're not designed for the pain points of technical revenue teams.
Search for it
Automatic answers
Ask tenured teammates
Tribal knowledge incorporated
Managed by data stewards
Amplifies the impact of the entire team
Centralized KB that's out of date
Embraces the messiness of all your sources, automatically staying up to date
Search for it
Ask tenured teammates
Managed by data stewards
Centralized KB that's out of date
Automatic answer
Incorporates tribal knowledge automatically
Amplifies front-line staff & enablement
Embraces the messiness of all your sources, automatically updating
The latest and greatest AI infrastructure. Automatic updates based on actions that you take – implicitly and explicitly improving the system.
Actual responses vs. proposed reinforcement.
Tinder for Knowledge:
Easy quality + coverage updates
Direct in-thread improvement & feedback.
Data Segregation: Your data is entirely separated.
Data Scoping: Account & user based roles for access.
PII Data Safeguards & Filtering: Extra safeguards to ensure that your private data remains.
